Shipping policy

SHIPPING POLICY

Last updated: September 25, 2026

Overview
This Shipping Policy applies to all orders placed at thedensupplyco.com, operated by Den Commerce Group LLC DBA The Den Supply Co ("The Den Supply Co," "we," "us," or "our"). Delivery estimates in this policy are good-faith estimates, not guarantees.

Shipping Area
We currently ship to addresses within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or internationally. Because many of our products ship via freight carrier, we cannot deliver to P.O. Boxes.

Shipping Costs

  • Free shipping: Most orders ship free within the contiguous United States.
  • Calculated shipping: Some products ship directly from partner suppliers, and their shipping is calculated at checkout. The cost depends on the item, the supplier's location, and your delivery address. You'll see the exact shipping cost before you complete your purchase.
  • Exceptions: Any product-specific shipping exceptions are noted in the product description.

Order Processing (Handling Time)
Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM Arizona Time (MST) begin processing the next business day. Orders placed on weekends or holidays also begin processing the next business day.

Delivery Estimates
Once shipped, transit typically takes 5–8 business days, for a total delivery window of typically 6–11 business days. Large or heavy items shipped by freight carrier may need extra time to schedule a delivery appointment. This includes pool tables, poker tables, and golf simulator packages. Carrier delays, weather, peak seasons, and other events outside our control can also affect delivery times.

Freight Delivery
Many of our products are large and ship by freight carrier. For freight deliveries:

  • The carrier will contact you to schedule a delivery appointment, using the phone number or email you gave at checkout. Please make sure your contact information is accurate.
  • An adult (18+) must be present to receive and sign for the delivery.
  • Freight delivery is curbside unless the product description states otherwise. In-home placement, assembly, and installation are not included unless specifically noted.
  • Please inspect the shipment before signing. If you see visible damage to the packaging or product, note it on the delivery receipt or bill of lading before signing, then contact us right away.
  • If a scheduled delivery is missed, or refused for a reason other than damage, carrier redelivery or storage fees may apply.

Split Shipments
Orders with multiple items may ship in separate packages or from different locations, and may arrive on different days. You'll receive tracking information for each shipment. Splitting an order does not add any shipping charges.

Order Tracking
When your order ships, you'll receive a confirmation email with tracking information. Freight shipments may show limited tracking until the carrier schedules your delivery.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders that are delayed or can't be delivered because of an incorrect or incomplete address. If you notice an error, contact us as soon as possible. We can update the address only if the order hasn't shipped yet. Any redirect or reshipment fees charged by the carrier are the customer's responsibility.

Delayed or Lost Packages
Contact us at support@thedensupplyco.com if either of these applies:

  • Your order hasn't arrived within the typical delivery window.
  • Tracking hasn't updated in 5 or more business days.

We'll open an investigation with the carrier. If the carrier confirms the package is lost, we'll send a replacement or issue a full refund.

Damaged in Transit
If your order arrives damaged, report it within 7 days of delivery. Include your order number and photos of the damage and packaging. See our Return & Refund Policy for details.

Contact Us
Den Commerce Group LLC DBA The Den Supply Co
883 S Paradise Dr, Gilbert, AZ 85233, United States
Email: support@thedensupplyco.com
Phone: 702-816-1259